Privacy policy

 

PRIVACY POLICY

Effective Date: 15 Mar 2026
Last Updated: 02 April 2026

 

Introduction

DoggyDrain ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (doggydrain.com) or purchase our products.

 

This policy complies with:

• Hong Kong Personal Data (Privacy) Ordinance (PDPO)
• EU General Data Protection Regulation (GDPR)
• China Personal Information Protection Law (PIPL)
• Other applicable privacy laws in markets we serve

 

Shopify as Our Platform Provider:

Our store is hosted on Shopify, which provides the e-commerce platform for selling our products. Your data is stored through Shopify's data storage, databases, and applications. Shopify stores your data on secure servers behind a firewall. For more information on how Shopify uses your personal data, please see Shopify's Privacy Policy: https://www.shopify.com/legal/privacy

 

Information We Collect

Information you provide to us:

• Name, email address, phone number
• Shipping and billing address
• Payment information (processed securely through Shopify)
• Order details and product specifications
• For Europe (EU/EEA/UK/Switzerland): Product customization details (height, color, version, unique ID)
• Communications with us (emails, support requests)

Information collected automatically:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Cookies and similar tracking technologies (see Cookies section below)

Email subscription:

• If you subscribe to our email list, we collect your email address to send you updates

 

How We Use Your Information

We use your personal data to:

• Process and fulfill your orders
• Communicate with you about your order status
• Provide customer support
• Send shipping and delivery updates
• Process returns, refunds, and warranty claims
• Send updates (only if you subscribed)
• Improve our website and products
• Comply with legal obligations
• Prevent fraud and ensure security

 

Legal basis for processing (GDPR/PIPL):

• Contract performance (fulfilling your order)
• Consent (email subscription, cookies)
• Legitimate interests (improving our services, fraud prevention)
• Legal compliance

 

Cookies and Tracking Technologies

We use Google Analytics to understand how visitors use our website. This involves cookies that collect:

• Pages visited
• Time spent on site
• Device and browser information
• Geographic location (country/city level)

Your choices:

• You can disable cookies in your browser settings
• Disabling cookies may affect website functionality
• You can opt out of Google Analytics: tools.google.com/dlpage/gaoptout

Cookie consent:

• EU/EEA/UK visitors: We will request your consent before placing non-essential cookies
• Other markets: By using our website, you consent to our use of cookies as described

 

Sharing Your Information

We do not sell your personal data.

Service providers:
We share your information with:

• Shipping carriers (DHL, FedEx, UPS, SF Express, Hong Kong Post) for delivery purposes - we share your name, address, and phone number
• Google Analytics (website analytics)
• Shopify (e-commerce platform, payment processing, hosting)

Legal disclosures:
We may disclose your information:

• If required by law, court order, or government authority
• To protect our rights, property, or safety, or the rights, property, or safety of others

International data transfers:

• Your data may be transferred to and processed in countries outside your residence, including the United States (Shopify servers)
• We ensure appropriate safeguards are in place as required by applicable law
• China customers: We process cross-border data transfers in accordance with PIPL requirements

 

Data Retention

We retain your personal data:

• Order and customer data: 7 years (for accounting, tax, warranty, and legal purposes)
• Marketing emails: Until you unsubscribe
• Analytics data: As per Google Analytics retention settings (typically 26 months)

 

Your Rights

All customers have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent (e.g., unsubscribe from emails)
• Lodge a complaint with your local data protection authority

EU/EEA/UK customers (GDPR) have the right to:

• Data portability
• Restrict or object to processing
• Automated decision-making protections

China customers (PIPL) have the right to:

• Know how your data is processed
• Request deletion or correction
• Withdraw consent at any time

Hong Kong customers (PDPO) have the right to:

• Access and correction rights

To exercise your rights, contact us at info@doggydrain.com

 

Email Updates

If you subscribe to our email list:

• You may receive updates and marketing information from DoggyDrain
• You can unsubscribe at any time using the link in every email
• We will not share your email with third parties for their marketing purposes

 

Security

We implement appropriate technical and organizational measures to protect your personal data:

• Secure servers and encryption (SSL/TLS)
• Shopify's PCI-DSS compliant payment processing
• Access controls and regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

 

Children's Privacy

Our website and products are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, contact us immediately.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance.

 

Contact Us

For privacy questions, requests, or complaints:
Email: info@doggydrain.com
Website: doggydrain.com
Address: AutoKeybo Limited, Unit 1603, 16th Floor, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong